Select Page

INSTALLING THE APP ON SHOPIFY

  • Congrats on becoming an exclusive member of the Pillow Profits Fulfillment App! We’re excited to have you on board and look forward to helping fulfill your products on Shopify! Click the link below to install the Pillow Profits Fulfillment App on your Shopify Store today!

KNOWLEDGE BASE REGISTRATION

GETTING STARTED AND SET-UP

  • IMPORTANT: Learn how to properly set-up your account settings before selling with the Pillow Profits Fulfillment App. This will help you manage how your orders are processed and paid for.

LAUNCHING YOUR FIRST PILLOW CAMPAIGN

  • Learn how to properly set-up, publish and launch your first pillow camapaign inside of your Shopify store using the Pillow Profits Fulfillment App in this video tutorial!

HOW TO CANCEL AN ORDER USING THE PILLOW PROFITS FULFILLMENT APP

  • Learn how to properly handle order cancellation requests that your customers may have after ordering products from your store.

HOW TO CHANGE AN ADDRESS ON AN ORDER USING THE PILLOW PROFITS FULFILLMENT APP

  • Learn how to properly handle address change requests that your customers may have after ordering products from your store.

HOW TO REMOVE LINE ITEMS ON AN ORDER USING THE PILLOW PROFITS FULFILLMENT APP

  • Learn how to properly remove certain items from a customer’s order without having to delete the entire order in the Pillow Profits Fulfillment App.

HOW TO CHANGE SIZES ON AN ORDER USING THE PILLOW PROFITS FULFILLMENT APP

  • Learn how to properly change sizes on an order using the Pillow Profits Fulfillment App in this video tutorial!

HOW TO PUBLISH MULTIPLE SHOES TO A PRODUCT PAGE

  • Learn how you can combine and publish multiple styles and designs of shoes on one product page using the Pillow Profits Fulfillment App.

COMMON MISTAKES TO AVOID WITH MULTIPLE SHOE STYLES ON ONE PRODUCT PAGE!

HOW TO CHANGE QUANTITIES ON AN ORDER USING THE PILLOW PROFITS FULFILLMENT APP

  • Learn how to properly change line-item quantities on an order using the Pillow Profits Fulfillment App in this video tutorial!

HOW TO PLACE ORDERS ON HOLD USING THE PILLOW PROFITS FULFILLMENT APP

  • Learn how to properly place an order on hold using the Pillow Profits Fulfillment App in this video tutorial!

HOW TO MANUALLY PROCESS ORDERS USING THE PILLOW PROFITS FULFILLMENT APP

  • Learn how to manually process orders and move them into production using the Pillow Profits Fulfillment App in this video tutorial!

HANDLING FRAUD ORDERS

  • Learn how the Pillow Profits Fulfillment App processes “risky” orders and how you can control how fraudulent orders are treated using the “Account Settings”

COMMON MISTAKES TO AVOID!

  • Avoiding these common mistakes will save you lots of money, time and frustration. Be sure to avoid these mistakes at all costs to make sure the Pillow Profits Fulfillment App works properly in your store!

WHEN DO ORDERS GET BATCHED FOR PRODUCTION AND FOR HOW LONG WILL I BE ABLE TO EDIT PENDING ORDERS?

  • Learn when and how the Pillow Profits Fulfillment App processes orders for payment. This video tutorial will also cover the allowable time frame in which order modifications are possible inside the Pillow Profits Fulfillment App.

WHY ARE MY ORDERS STUCK IN PENDING OR NEVER MADE IT TO THE PENDING FOLDER?

  • Learn why some of your orders may be stuck in the pending folder and how you can easily troubleshoot and solve this issue using this video tutorial.

WHY AREN'T MY CUSTOMERS RECEIVING TRACKING NUMBERS ON THEIR SHIPPED ORDERS?

  • Learn why some of your customers may not receive tracking numbers on their shipped orders and how you can easily troubleshoot and solve this issue inside of your Shopify store and the Pillow Profits Fulfillment App.

WHY AREN'T MY CUSTOMERS SEEING TRACKING INFORMATION ON THEIR TRACKING NUMBERS.

  • Learn why your customers aren’t seeing tracking information on their tracking numbers and how to fix this issue using the email confirmation scripts provided above.

PILLOW PROFITS ESSENTIALS

  • Guidelines for the proper use of Pillow Profits Beta Fulfillment Service are outlined in this video. Make sure you watch the entire video to learn how this fulfillment service operates and how you can maximize your customers’ experience by following the rules.

Copyright © 2017 Pillow Profits, All Rights Reserved