PILLOW PROFITS POLICY

Tracking Number Policy

Store owners should clearly post the following wait times for tracking information availability on their store FAQ page, product listings and order confirmation emails:

We suggest store owners notify their customers about the tracking number availability in the order confirmation email after a customer has successfully placed an order.

Tracking numbers will be made available after an order has been processed within the following wait times for each product listed below:

Pillow Covers: 5-7 days after order processing.

Cloth Tote Bags: 5-7 days after order processing.

Crew Socks: 5-7 days after order processing.

Leather Tote Bags: 5-7 days after order processing.

Shoulder Handbags: 5-7 days after order processing.

Canvas Saddle Bags: 6-8 days after order processing.

Canvas Shoes: 6-8 days after order processing.

Slipon Shoes: 5-7 days after order processing.

Crew Socks: 2-4 days after order processing.

Sneakers: 5-7 days after order processing.

Womens Casual Shoes: 5-7 days after order processing.

Slippers: 5-7 days after order processing.

Backpack: 5-7 days after order processing.

High Heels: 7-9 days after order processing.

Bedding: 5-7 days after order processing.

Faux Fur Boots: 5-7 days after order processing.

Tracking numbers will be automatically sent to customers via the email provided in their order in accordance with the above waiting times

 

Recommended Tracking Websites

www.17track.net/en for international orders

https://tools.usps.com/go/TrackConfirmAction_input  for U.S. orders.

Tracking Number Delivery For Customers

The following are the maximum number of days for tracking numbers to be provided to your customer after their order is processed

Pillow Covers: 7 days after order processing.

Cloth Tote Bags: 7 days after order processing.

Crew Socks: 7 days after order processing.

Leather Tote Bags: 7-10 days after order processing.

Shoulder Handbags: 7-10 days after order processing.

Canvas Saddle Bags: 7-10 days after order processing.

Canvas Shoes: 7-10 days after order processing.

 Slipon Shoes: 5-7 days after order processing.

 Crew Socks: 2-4 days after order processing.

 Sneakers: 5-7 days after order processing.

 Womens Casual Shoes: 5-7 days after order processing.

 Slippers: 5-7 days after order processing.

 Backpack: 5-7 days after order processing.

 High Heels: 7-9 days after order processing.

 Bedding: 5-7 days after order processing.

Delivery time guarantees for orders placed during the months of November and December will only apply to orders using Express Line Shipping products. All other orders placed with standard shipping will not be eligible for replacement or refund until 60 days has elapsed. We encourage all sellers to switch to Express Line Shipping to avoid costly delays during the Holidays.

If a customer hasn’t received a tracking number and it has exceeded the maximum number of days after the order was processed, the store owner may request a refund or request to have the order resent (NOTE: Reshipment times are the same as regular orders).

If a tracking number is not showing tracking data and it has been more than 10 days since the order was processed the store owner may request a refund or request to have the order be re-sent (NOTE: Reshipment times are the same as regular orders).

If a tracking number shows as delivered and customer claims they never received the package: The items were successfully delivered to the address your customer provided. We would recommend they contact the local courier where it was delivered or try to reschedule another delivery attempt. No replacements or refunds will be issued on items that show as successfully delivered. Pillow Profits is not liable for incorrect address information provided by customers or missed delivery attempts by couriers.

For International orders with no final destination tracking: if the customer claims they never received their order, Pillow Profits will resend or refund the order after 45 days has elapsed.

Delivery Time Estimates By Product:

Delivery time guarantees for orders placed during the months of November and December will only apply to orders using Express Line Shipping products. All other orders placed with standard shipping will not be eligible for replacement or refund until 60 days has elapsed. We encourage all sellers to switch to Express Line Shipping to avoid costly delays during the Holidays.

Pillow Covers

Production Time: 2-4 Days

EMS Countries Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)

EMS Countries pillow orders that have not arrived within 30 days of order processing are eligible for refunds or free reshipment.

Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)

Other international pillow orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment.

Cloth Tote Bags

Production Time: 2-4 Days

EMS Countries Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)

EMS Countries cloth tote orders that have not arrived within 30 days of order processing are eligible for refunds or free reshipment.

Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)

Other international cloth tote orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment.

Leather Tote Bags and Handbags

Production Time: 4-6 Days

EMS Countries Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)

EMS Countries bag orders that have not arrived within 30 days of order processing are eligible for refunds or free reshipment.

Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)

Other international bag orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment.

Crew Socks

Production Time: 2-4 Days

EMS Countries Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)

EMS Countries crew sock orders that have not arrived within 30 days of order processing are eligible for refunds or free reshipment.

Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)

Other international crew sock orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment.

Canvas Saddle Bags

Production Time: 5-7 Days

EMS Countries Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)

EMS Countries bag orders that have not arrived within 30 days of order processing are eligible for refunds or free reshipment.

Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)

Other international bag orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment.

Canvas Shoes

Production Time: 5-7 Days

EMS Countries Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)

EMS Countries shoe orders that have not arrived within 30 days of order processing are eligible for refunds or free reshipment.

Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)

Other International shoe orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment.

Delivery Time Guarantees

 

US Orders and Orders Shipped With EMS

If an order has not been successfully delivered and it has been more than 45 days since the order was processed the seller may request a refund or have the order resent free-of-charge.

All Other International Orders

If an order has not been successfully delivered and it has been more than 60 days since the order was processed the seller may request a refund or have the order resent free-of-charge.

Delivery Time Disclaimers

The 45 day refund policy may be nullified or extended due to random events such as adverse weather conditions, natural disasters, pandemics, political unrest, or postal worker labor disputes that may impact various delivery locations.

Order Modification Policy

 Change and Cancellation requests are only allowed within 24 hours from the time that the order was placed. After 24 hours have elapsed, no order modifications are allowed. You can make order modifications inside the Pillow Profits App or you may notify the Pillow Profits Support Team to make an order modification or cancellation request.

If a seller needs to change an order within the 24-hour allowable time frame, Pillow Profits will be able to assist with the following scenarios:

Removing items from an order

Change of shipping address

Change of email address

Change of customer’s name

If a seller wants to change a variant or add more items to an order this is not possible.

24 Hour Modification Policy does not cover orders that are Manually Processed by the seller. Seller that has a Store Setting of AUTO PLACE ORDER: NO should see to it that order detail is final upon submission.

Payment Policy

Due to limited production capacity, all payments for orders must be completed within 48 hours from the time the order is received in the pending folder of the app. Sellers that fail to pay for pending orders within 48 hours must cease selling immediately or will be banned from the app.

All sellers must have auto-pay activated with 2 valid payment methods active in order to pay for orders on-time. Failure to do so will result in being banned from the app. Custom Duties,

Pillow Profits is not liable for losses due to delays caused by delinquent payments.

Duties, Tax and Charges 

Custom Duties, Tax and Charges are not included in our base price.

This is a shopper’s responsibility as each country has different Custom Duties and Laws of Taxation.

In the event that a customer refuses to pay taxes or duties owed upon the order’s arrival into the destination country, Pillow Profits will not reship or refund the order. 

Refund Policy 

Items Damaged or Poor Quality

If an item is damaged or is shipped with a poor-quality print, you must send us a photograph of the poor-quality print or damaged area. Pillow Profits will replace any items damaged or poor-quality at no additional cost.  Pillow Profits is not responsible for items damaged in shipping.

Wrong Product Shipped/Missing Items

If we ship the wrong product to your customer, send us a photo showing how the product differs from what was ordered and we will replace or refund any such items at no additional cost. If there are missing items in an order please tell us the items that are missing and we will send the missing item.

Design Issues

If you have any other complaint regarding the design printed on a product, please send us a photo.  Credits, refunds, or reprints will be issued at the sole discretion of Pillow Profits if the printed design differs substantially from the artwork that was submitted.  We will investigate every case and will work to provide a resolution that satisfies you and your customers.

Sizing Issues

In the rare event that a customer is unhappy with the fit of their shoe, Pillow Profits will process a free exchange for your customer.

Refunds will not be issued for sizing disputes, only exchanges are allowed.

Free Exchanges will only be allowed once per shoe order. Any costs related to exchanges past the first free exchange must be covered by sellers.

In order for a free exchange to be processed, sellers must provide the following information: reason the shoe didn’t fit (i.e. too small, too big, too narrow), the new size requested by the customer, customer name, order number, and store name.

Size exchange requests that differ by more than 2 sizes from the original size ordered will be considered a customer-input error and will not be eligible for exchange by Pillow Profits.

To reduce the risk of sizing issues, we have provided accurate sizing charts on each of our product specifications pages for customer reference.

Free sizing exchange requests only apply to high tops, low tops, sneakers, boots, casual shoes, flip flops, faux fur boots and slip-ons.  No other product in the Pillow Profits catalog is eligible for a free size exchange. In the event that your customer is unhappy with their size and it is not one of the products eligible for a free sizing exchange request it is your responsibility to find a solution with your customer.

Package Returned To Sender – Correct Address

If a package is returned to sender by the shipping courier, Pillow Profits will reship the package to your customer for free after an address verification is complete by the seller. All returned to sender orders will be destroyed by the courier or Pillow Profits will be charged for another custom tax, duties and another shipping fee once we confirm to ship it back to our production facility.

If a package is returned to the sender by the shipping courier for the second time, Pillow Profits will reship the package to your customer for a fee of 50% from the Order Cost and will be collected through PayPal Payment Request.

Package Returned To Sender – Missed Delivery Attempts

All missed delivery attempt orders that got returned to Sender who received notification from Pillow Profits or from the carrier to contact them for a delivery arrangement will only be compensated with 50% Refund Credit. Seller should also take the responsibility of making follow ups for the delivery progress.

Package Returned To Sender – Change Address

If a package is returned to sender due to an Address Change and would like to reship the order to the new Address, we will do it with a fee of 50% from the Order Cost.

Package Returned To Sender – Wrong Address

If a package is returned to sender due to wrong Address Information, Pillow Profits will not be held liable and compensation will not be granted by any form. Seller should take the responsibility over this matter as we allow an Order Modification within 24 Hours.

Lost Order – Wrong Address

Pillow Profits will not refund nor assume liability for orders that are lost due to incorrect Shipping Address.

Express Line Shipping – Customer Phone Number Requirement

In the event that an express courier is unable to deliver a package for one of the following reasons but not limited to:

• Incorrect Address
• Customer not present for delivery
• Too many failed delivery attempts
• Customs clearance hold
• VAT/Duties owed to clearance agency

Pillow Profits will not be responsible for reimbursement, refund or re-sending the package if the customer’s correct phone number is not provided in the original order details.

By using the Express Line Shipping feature you acknowledge that Pillow Profits has the right to deny Express Shipping to any of your orders that are submitted without a valid customer phone number.

In the event that Pillow Profits denies your orders’ express shipping, a refund credit will be applied to your account for the difference of the express fee and your order will be shipped with a standard shipping method.

 

Used Items and Term Limits

Items in used condition are not eligible for refunds or exchanges. New and unused items that have been sucessfully received by customers within 30 days are eligible for returns or exchanges. Once 30 days have elapsed from the receipt of goods, refunds and exchanges will no longer be accepted.

Refund Term Limits

Refund and exchange claims will only be accepted within 75 days of order processing. 

Design Uploads 

Pillow Profits is not liable for printing or delivery delays related to complications arising from flawed designs being uploaded by store owners. Pillow Profits is not liable for any monetary loss or damages arising from the inability to produce or ship infringing content.

ORDERS SEIZED BY CUSTOMS DUE TO COPYRIGHT AND TRADEMARK CLAIMS

Monetary Losses arising from orders seized by customs due to copyright and trademark claims are the responsibility of the seller. Pillow Profits is not liable for losses related to the seizure of goods by international customs regulations.

By uploading or saving a design in the Pillow Profits App you agree that:

• You hold the rights to commercially reproduce this design.
• You also release Pillow Profits from any claims made as a result of any property right infringement.
• You understand that infringement of property rights is illegal. If you have any doubt as to the legal ownership of a design you should check with the rightful owner that you are able to use the design before uploading.
• You understand that Pillow Profits acts under your instructions and are not obligated in any way to check or confirm the legal use of reproducing any designs.
• You agree to indemnify and defend Pillow Profits for any claims made as a result of alleged infringements including copyrights, trademarks, rights of publicity, or other intellectual property claims, including any payments for damages sustained by a claimant and attorneys’ fees incurred by you to defend against any claims made.

 

Software Application Policy

For more details about our Policy please visit our Terms & Privacy page.