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PILLOW PROFITS POLICY

Tracking Number Policy

 

Store owners should clearly post the following wait times for tracking information availability on their store FAQ page, product listings and order confirmation emails:

We suggest store owners notify their customers about the tracking number availability in the order confirmation email after a customer has successfully placed an order.

Tracking numbers will be made available after an order has been processed within the following wait times for each product listed below:

 

Pillow Covers: 5-7 days after order processing.

Cloth Tote Bags: 5-7 days after order processing.

Crew Socks: 5-7 days after order processing.

Leather Tote Bags: 5-7 days after order processing.

Shoulder Handbags: 5-7 days after order processing.

Canvas Saddle Bags: 6-8 days after order processing.

Canvas Shoes: 6-8 days after order processing.

 

Tracking numbers will be automatically sent to customers via the email provided in their order in accordance with the above waiting times.

 


Recommended Tracking Websites

www.17track.net/en for international orders

https://tools.usps.com/go/TrackConfirmAction_input  for U.S. orders.

 

Tracking Number Delivery For Customers

The following are the maximum number of days for tracking numbers to be provided to your customer after their order is processed

 

Pillow Covers: 7 days after order processing.

Cloth Tote Bags: 7 days after order processing.

Crew Socks: 7 days after order processing.

Leather Tote Bags: 7-10 days after order processing.

Shoulder Handbags: 7-10 days after order processing.

Canvas Saddle Bags: 7-10 days after order processing.

Canvas Shoes: 7-10 days after order processing.

 

If a customer hasn’t received a tracking number and it has exceeded the maximum number of days after the order was processed, the store owner may request a refund or request to have the order resent.

If a tracking number is not showing tracking data and it has been more than 10 days since the order was processed the store owner may request a refund or request to have the order be re-sent.

If a tracking number shows as delivered and customer claims they never received the package: The items were successfully delivered to the address your customer provided. We would recommend they contact the local courier where it was delivered or try to reschedule another delivery attempt. No replacements or refunds will be issued on items that show as successfully delivered. Pillow Profits is not liable for incorrect address information provided by customers or missed delivery attempts by couriers.

For International orders with no final destination tracking: if the customer claims they never received their order, Pillow Profits will resend or refund the order after 45 days has elapsed. 

 


Delivery Time Estimates By Product:

         

Pillow Covers

Production Time: 2-4 Days

US, UK, CA, AUS Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)

US, UK, CA, AUS pillow orders that have not arrived within 30 days of order processing are eligible for refunds or free reshipment. 

Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)

Other international pillow orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment.

 

Cloth Tote Bags

Production Time: 2-4 Days

US, UK, CA, AUS Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)

US, UK, CA, AUS cloth tote orders that have not arrived within 30 days of order processing are eligible for refunds or free reshipment. 

Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)

Other international cloth tote orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment.

 

Leather Tote Bags and Handbags

Production Time: 4-6 Days

US, UK, CA, AUS Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)

US, UK, CA, AUS bag orders that have not arrived within 30 days of order processing are eligible for refunds or free reshipment. 

Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)

Other international bag orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment.

Crew Socks

Production Time: 2-4 Days

US, UK, CA, AUS Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)

US, UK, CA, AUS crew sock orders that have not arrived within 30 days of order processing are eligible for refunds or free reshipment. 

Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)

Other international crew sock orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment.

 

Canvas Saddle Bags

Production Time: 5-7 Days

US, UK, CA, AUS Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)

US, UK, CA, AUS bag orders that have not arrived within 30 days of order processing are eligible for refunds or free reshipment.

Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)

Other international bag orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment.

 

Canvas Shoes

Production Time: 5-7 Days

US, UK, CA, AUS Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)

US, UK, CA, AUS shoe orders that have not arrived within 30 days of order processing are eligible for refunds or free reshipment. 

Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)

Other International shoe orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment. 

 

Delivery Time Guarantees

 

US Orders and Orders Shipped With EMS

If an order has not been successfully delivered and it has been more than 45 days since the order was processed the seller may request a refund or have the order resent free-of-charge.

 

All Other International Orders

If an order has not been successfully delivered and it has been more than 60 days since the order was processed the seller may request a refund or have the order resent free-of-charge.

Delivery Time Disclaimers

The 45 day refund policy
may be nullified or extended due to random events such as adverse weather
conditions, political unrest, or postal worker labor disputes that may impact
various delivery locations.

Order Modification Policy

 

Change and Cancellation requests are only allowed within 24 hours from the time that the order was placed. After 24 hours have elapsed, no order modifications are allowed. You can make order modifications inside the Pillow Profits App or you may notify the Pillow Profits Support Team to make an order modification or cancellation request.

If a seller needs to change an order within the 24-hour allowable time frame, Pillow Profits will be able to assist with the following scenarios:

Removing items from an order 

Change of shipping address

Change of email address

Change of customer’s name

If a seller wants to change a variant or add more items to an order this is not possible.

 

Payment Policy

Due to limited production capacity, all payments for orders must be completed within 48 hours from the time the order is received in the pending folder of the app. Sellers that fail to pay for pending orders within 48 hours must cease selling immediately or will be banned from the app. 

All sellers must have auto-pay activated with 2 valid payment methods active in order to pay for orders on-time. Failure to do so will result in being banned from the app.

Pillow Profits is not liable for losses due to delays caused by delinquent payments.

Refund Policy

 

Items Damaged or Poor Quality

If an item is damaged or is shipped with a poor-quality print, you must send us a photograph of the poor-quality print or damaged area. Pillow Profits will replace any items damaged or poor-quality at no additional cost.  Pillow Profits is not responsible for items damaged in shipping.

Wrong Product Shipped/Missing Items

If we ship the wrong product to your customer, send us a photo showing how the product differs from what was ordered and we will replace or refund any such items at no additional cost. If there are missing items in an order please tell us the items that are missing and we will send the missing item.

Design Issues

If you have any other complaint regarding the design printed on a product, please send us a photo.  Credits, refunds, or reprints will be issued at the sole discretion of Pillow Profits if the printed design differs substantially from the artwork that was submitted.  We will investigate every case and will work to provide a resolution that satisfies you and your customers.

Sizing Issues

In the rare event that a
customer is unhappy with the fit of their shoe, Pillow Profits will process a
free exchange for your customer. 

Refunds will not be issued for sizing
disputes, only exchanges are allowed.

Free Exchanges will only be
allowed once per shoe order. Any costs related to exchanges past the first free
exchange must be covered by sellers.

In order for a free exchange to
be processed, sellers must provide the following information: reason the shoe didn’t
fit (i.e. too small, too big, too narrow), the new size requested by the customer,
customer name, order number, and store name.

Size exchange requests that differ
by more than 2 sizes from the original size ordered will be considered a customer-input
error and will not be eligible for exchange by Pillow Profits.

To reduce the risk of sizing issues,
we have provided accurate sizing charts on each of our product specifications
pages for customer reference.

 

Package Returned To Sender

If a package is returned to sender by the shipping courier, Pillow Profits will reship the package to your customer for free after an address verification is complete by the seller.

If a package is returned to sender by the shipping courier for a second time, Pillow Profits will reship the package to your customer for a small fee that will be applied to your account that can be found here.

Note: Pillow Profits will not refund returned packages to sender and reshipment times are the same as regular orders.

Package Returned To Sender – Wrong Address

Pillow Profits will not refund nor assume liability for orders returned to sender due to incorrect address information provided by customers or missed delivery attempts by couriers. Sellers may request a reshipment attempt but will be responsible for fees associated with additional delivery attempts.

Used Items and Term Limits

Items in used condition are not eligible for refunds or exchanges. New and unused items that have been sucessfully received by customers within 30 days are eligible for returns or exchanges. Once 30 days have elapsed from the receipt of goods, refunds and exchanges will no longer be accepted.

Design Uploads

Pillow Profits is not liable for printing or delivery delays related to complications arising from flawed designs being uploaded by store owners.

Software Application Policy

For more details about our Policy please visit our Terms & Privacy page.

 

 

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