Dear Sellers,
We are writing to inform you about the ongoing Canada Post strike, which began on November 15, 2024, and continues to affect mail and parcel deliveries nationwide.
This situation may impact the fulfillment of orders destined for Canadian customers. To address these challenges, we have implemented the following policies:
1. Orders Already Produced:
- Action: We will hold these items at our facility until the strike concludes.
- Reason: This measure ensures that products are not delayed or lost in transit during the postal disruption.
2. Orders in Transit:
- Action: Unfortunately, we cannot intervene with items already shipped.
- Expectation: Sellers and customers should anticipate delays until Canada Post operations return to normal.
3. Orders Not Yet Produced:
- Option: If you prefer to pause sales to Canada during the strike, we offer full refunds for these unproduced items.
- Procedure: Please contact our support team to initiate the refund process.
Recommendations for Sellers:
- Customer Communication: We strongly advise informing your Canadian customers about potential shipping delays due to the postal strike.
- Transparency: Providing this information upfront helps manage expectations and maintains trust.
For the latest updates on the Canada Post strike, please refer to this resource:
We appreciate your understanding and cooperation during this challenging period. Our team is committed to supporting you and your customers to the best of our ability.
Best regards,
Pillow Profits Fulfillment
